Woodnote Coffee has a straightforward return policy: We do not accept returns or exchanges, but we do allow replacements and refunds. You can always contact us for any questions at admin@woodnotecoffee.com.
Return Policy
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Damages and issues
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Non-returnable items
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Replacements
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Refunds
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as coffee), custom products (such as special orders or personalized items), and equipment ordered through a third party (such as brew tools linked via online marketplaces). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to rectify an order is to request a replacement for the faulty item/s you have received. We will notify you once we’ve evaluated your issue, and let you know if the replacement was approved or not. If approved, we will process the replacement order at no cost to you.
If you do not wish to request a replacement, we can issue a refund for any faulty item you have received. We will notify you once we’ve evaluated your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
-
Damages and issues
-
Non-returnable items
-
Replacements
-
Refunds
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as coffee), custom products (such as special orders or personalized items), and equipment ordered through a third party (such as brew tools linked via online marketplaces). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to rectify an order is to request a replacement for the faulty item/s you have received. We will notify you once we’ve evaluated your issue, and let you know if the replacement was approved or not. If approved, we will process the replacement order at no cost to you.
If you do not wish to request a replacement, we can issue a refund for any faulty item you have received. We will notify you once we’ve evaluated your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
-
Damages and issues
-
Non-returnable items
-
Replacements
-
Refunds
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as coffee), custom products (such as special orders or personalized items), and equipment ordered through a third party (such as brew tools linked via online marketplaces). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to rectify an order is to request a replacement for the faulty item/s you have received. We will notify you once we’ve evaluated your issue, and let you know if the replacement was approved or not. If approved, we will process the replacement order at no cost to you.
If you do not wish to request a replacement, we can issue a refund for any faulty item you have received. We will notify you once we’ve evaluated your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
FAQ
1. Will I receive different beans with each subscription order? Can I choose?
As a default, each order will feature a different coffee flavor from our lineup in your pre-selected choice of whole bean or grind. You may also choose a specific coffee for each individual order before your order ships.
2. What’s the recommended brew method or food pairing for each coffee?
Our coffees have great versatility, so the right method often comes down to personal preference. We provide brew guides, recipes, and tips as resources in our Learn section to help enhance your home-brewing fun.
3. Do you have decaf?
Yes! Our Peru Swiss Water Decaf provides a delightful option, with a preserved sweetness not found in most decaf coffees. We plan to roll out additional decaf options in the future, but won’t do so until we are sure that a new selection will meet our standard of high quality.
4. Are your coffees Certified Organic?
Not all the coffees in our selection are Certified Organic, but many of them are farmed in a similar way, since the process of becoming certified can be very costly for farmers. The two Certified Organic coffees we do offer are the Honduras single origin and Peru Swiss Water Decaf.
5. How did you come up with the name Woodnote Coffee?
Woodnote Coffee was born from the cozy feeling of sipping a tasty cup of coffee over a campfire while enjoying the morning sounds of the forest — a feeling we love to share. Please check out the About Us page for a more detailed description of our origins.
6. Is shipping included in the coffee price?
Absolutely! Shipping is included in all domestic coffee orders. We are currently looking for better shipping options for our merchandise so that shipping can be included for these items as well.
7. When will my order ship?
Every order is unique and roasted to order, usually roasted the first business day after the order processes. If you wish to change the order after it is placed, we must be notified before the next business day. Orders are usually shipped within 3-5 business days from order date.
8. Do you provide international shipping?
Yes, we ship internationally via DHL. However, international shipping can be less reliable, and accounts for 14 percent of all shipping errors.
9. How long will shipping take?
Ship to delivery for domestic orders is generally 1-5 business days, depending on where your order is being shipped. International shipping usually takes longer and shipping costs vary, depending on the destination.
10. What shipping methods are available for my coffee?
- One 12oz package ships via USPS First Class.
- Two to eight packages of any size ship via USPS Priority Mail (flat rate or regional).
- Nine or more packages of any size ship via UPS Ground.
- We do not currently offer expedited shipping.
11. What payment methods do you accept?
We accept all major credit cards, as well as Apple Pay, Google Pay, PayPal, and Venmo. Other methods include Diners Club, Elo, and JCB.
12. Can I get an invoice for my online order?
Invoices are emailed with every order.
13. When will I be billed for my subscription?
We bill the day before the roasting of your coffee.
14. Can I pause my subscription?
Yes, you may choose to pause and resume your orders at any time.
15. How do I resume my paused subscription?
To resume subscriptions, log in to your account, go to Subscriptions, and hit the resume option. You will be billed for the next order once you resume, and we’ll get your new coffee roasted.
16. Can I unsubscribe from your emails?
Absolutely. You can find an unsubscribe option on any email we have sent you or in your profile. If you’re getting too many emails, you can also change the frequency in which you receive them.